Extended Warranty

O General EWC: extend your warranty to 5 years

Every O General air conditioner comes with a 1-year comprehensive warranty. The O General EWC adds 4 more years on top, giving you 5 years of warranty in total from the date of purchase.

₹6,990incl. GST · just ₹4.79 a day

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What the O General EWC includes

• 8 free periodic maintenance services over the 4 years (2 every year), keeping your AC clean and efficient.
• All critical parts covered. Parts found defective due to faulty material are repaired or replaced free of charge.
• Gas charging when needed.
• Free service visits in case of a breakdown.
• Priority service through O General's wide service network and skilled technicians.
• Genuine spare parts for a longer life and better performance.

How it works

1. Add it when you buy. On an eligible O General split AC page, tap the + button next to “EWC Add-on”. The EWC is added to your order along with the AC.
2. Your 1-year warranty runs first. The EWC period begins after the 12-month standard warranty ends and can run up to 60 months from the date of purchase.
3. Service reminders. Service due dates are sent to your registered mobile number. Please take each free service within 15 days of the message, otherwise that service expires.
4. Need a repair? Call O General Customer Care on 1860 208 1007 or WhatsApp 637 988 1007, and keep your extended warranty card and purchase invoice ready.

Who can take it

• Available only for O General split ACs up to 2.0 ton. It is not offered on cassette ACs or ACs above 2 ton.
• Only the original purchaser who bought the AC from O General or an authorised dealer can take it.
• It must be opted for at the time of purchase, with payment in advance.
• It is not transferable (resale or gift) and the amount is not refundable.
• Acceptance and renewal are at the sole discretion of O General.

What is not covered

• Grill, knobs, remote, air filters and add-on plastic parts.
• Accessories such as voltage stabiliser and MCB.
• Concealed piping, flare nuts, improper installation, and gas or water leakage from concealed piping that damages the wall.
• Damage from accident, mishandling, tampering, reckless use, or not following the user manual.
• Repair or service by unauthorised persons, or moving or re-installing the AC without authorised service personnel.
• Damage from improper electrical wiring, earthing issues or high voltage supply.
• Parts or coils damaged by polluted, dusty, corrosive or factory atmospheres, or very hot places such as furnaces.
• Damage from foreign objects, rodents, insects, fire, floods, lightning, water or natural calamities.
• An AC installed with a lower capacity than the room needs.

Good to know

• Keep the supply voltage within 10% of 230V using a good quality manual stabiliser.
• Show the extended warranty card and purchase invoice to the service person at every service. The cover is void without them.
• The time taken for repairs, replacements and transit is counted within the cover period.
• Parts repaired or replaced are covered only for the remaining period of the cover. The cover does not entitle replacement of the entire AC.
• For ACs outside municipal limits, the owner pays collection and return charges in advance.
• For evaporator or condenser coil replacement, other spares, consumables and transport are paid by the customer.
• For compressor and outdoor inverter PCB failures, O General may inspect the AC and decline the claim in case of abnormal usage.
• Damaged or altered serial numbers make the cover void.
• Any claim is subject to the courts at Chennai and the laws of India.

The full terms and conditions are provided by O General with your extended warranty card. This page is a summary to help you understand the cover.