Refund Policy
Omindo Auto Machines Pvt. Ltd.
At Omindo Auto Machines Pvt. Ltd., we strive to ensure complete customer satisfaction by providing high-quality products and reliable services. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
The product delivered is damaged, defective, or not as per the confirmed order.
Services paid for but not initiated due to reasons attributable to Omindo Auto Machines Pvt. Ltd.
Cancellation requests approved as per the terms mentioned below.
All refund requests are subject to verification and approval by our internal team.
2. Non-Refundable Items & Services
Refunds will not be provided in the following cases:
Products damaged due to improper handling, misuse, or unauthorized installation.
Customized, special-order, or made-to-order products.
Services that have already been partially or fully completed.
Delays caused by third-party logistics, force majeure events, or customer unavailability.
3. Cancellation Policy
Order cancellations must be requested before dispatch of the product.
Once the product is dispatched, cancellation requests may not be accepted.
Any cancellation approved may be subject to administrative or handling charges.
4. Refund Process
Approved refunds will be processed within 7–14 working days.
Refunds will be issued via the original mode of payment or bank transfer, as applicable.
Any applicable deductions (logistics, inspection, or handling charges) will be communicated in advance.
5. Inspection & Verification
Returned products (if applicable) must be:
In original condition
With original packaging, invoice, and accessories
Refunds will be initiated only after successful inspection.
6. Contact Information
For refund or cancellation requests, please contact us at:
Omindo Auto Machines Pvt. Ltd.
📧 Email: divya.omindo@gmail.com
📞 Phone:+91-9347778922
7. Policy Updates
Omindo Auto Machines Pvt. Ltd. reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.